Case Study - Deals4Autos - Modernizing Auto BDC Services
We helped Global Group One transform their auto Business Development Center by building a complete digital platform that streamlined appointment booking, employee management, and payment processing.
- Client
- Global Group One
- Year
- Service
- Full-stack Development, WordPress
Overview
Global Group One came to us with a vision: make their auto BDC service completely digital. Their old system involved endless phone calls, paper schedules, and manual payment tracking. They needed a modern platform that could handle everything from customer bookings to employee scheduling.
The challenge? Build a system that's powerful enough for staff but simple enough for customers. It needed to:
- Make booking appointments as easy as ordering pizza
- Give managers real-time views of employee schedules and performance
- Handle subscription payments smoothly
- Look professional and trustworthy to potential clients
What We Built
- Custom Web Application
- Appointment System
- Payment Integration
- WordPress Site
Smart Booking System
The heart of the platform is its booking system that:
- Shows real-time availability
- Automatically assigns staff based on skills
- Sends reminders to reduce no-shows
- Tracks appointment history
Employee Dashboard
We built a powerful but simple dashboard where managers can:
- Track employee performance
- Manage schedules
- Handle customer feedback
- Generate performance reports
Professional Payment System
We integrated secure payment processing that:
- Handles multiple subscription plans
- Processes payments through WellsFargo and PayPal
- Manages billing cycles automatically
- Provides clear payment history
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Head of Engineering at Global Group
- Monthly Appointments
- 1000+
- More Leads
- 45%
- Revenue Growth
- 60%
- Client Retention
- 85%
The Results
The platform transformed how Global Group One operates:
-
More Efficient Operations
- Automated scheduling saved 20 hours per week
- Digital payments reduced billing issues by 90%
- Real-time reporting improved decision making
-
Better Customer Experience
- Easy online booking increased appointments by 45%
- Professional website built trust with new clients
- Automated reminders reduced no-shows by 60%
-
Growing Business
- New website doubled lead generation
- Subscription model improved cash flow
- Digital platform attracted larger clients
The new platform helped Global Group One scale their business while actually reducing operational overhead. Their team now spends less time on paperwork and more time helping customers.